Professional Monitoring That Never Sleeps
Our UL-listed monitoring centers are staffed around the clock by trained security professionals. When seconds count, we respond with speed and precision to protect your family.
30sec
Avg. Response Time
99.99%
System Uptime
24/7
Always Monitoring
500K+
Homes Protected
How We Keep You Protected
Our monitoring service combines cutting-edge technology with human expertise to deliver unmatched protection for your home.
30-Second Response
When an alarm is triggered, our operators respond within 30 seconds on average to verify the threat and take action.
Dual Path Communication
Your system connects via cellular and internet backup, ensuring constant communication even if one path fails.
UL-Listed Center
Our monitoring centers meet the highest industry standards, certified by Underwriters Laboratories for reliability.
Emergency Dispatch
Direct connections to local police, fire, and EMS for rapid dispatch when you need it most.
Video Verification
With cameras, our operators can see what's happening and provide accurate information to first responders.
Environmental Monitoring
Beyond intrusion, we monitor for fire, smoke, carbon monoxide, and flooding to protect against all hazards.
What Happens When an Alarm Is Triggered
Our streamlined response process ensures help arrives as quickly as possible.
Alarm Triggered
InstantYour security system detects an event and immediately signals our monitoring center.
Signal Received
< 5 secondsOur monitoring center receives the alarm signal via redundant communication pathways.
Operator Response
< 30 secondsA trained operator reviews the alarm type, location, and any available video footage.
Verification Call
< 60 secondsWe attempt to reach you or your emergency contacts to verify the alarm status.
Emergency Dispatch
ImmediateIf the alarm is verified or we can't reach you, we dispatch the appropriate emergency services.
State-of-the-Art Monitoring Centers
Our redundant monitoring facilities ensure your protection never stops, even in the face of natural disasters or infrastructure failures. Each center is equipped with:
Geographic Redundancy
Multiple centers across the country provide backup
Backup Power Systems
Generators and battery backup for uninterrupted operation
Physical Security
24/7 on-site security with restricted access protocols
Trained Operators
Certified professionals with ongoing training
Certifications
Industry-leading standards
UL
Listed Center
FM
Approved
A+
BBB Rating
5
Diamond Certified
Experience Peace of Mind
Join over 500,000 homes protected by our 24/7 monitoring service. Get started with a free security consultation.